Refund policy

 

 

At JewelleryWaly.com, customer satisfaction is important to us. We strive to provide beautiful jewellery and a smooth shopping experience. Please read our Refund & Return Policy carefully before placing an order.

1. Returns and Exchanges

If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and help find an appropriate solution.

To be eligible for a return or exchange, where applicable:

  • The item must be unused and in its original condition.

  • The item should be returned with its original packaging and accessories, where applicable.

  • You must provide your order number and relevant details.

  • You should contact us before sending any item back.

Certain items may not be eligible for return due to hygiene considerations, personal use, or other applicable restrictions. Any such exclusions will be communicated in accordance with applicable law.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your jewellery arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs or a video showing the item and its condition.

Our team will review your request and inform you of the available resolution, which may include a replacement, exchange, refund, or another appropriate remedy, subject to the circumstances and applicable law.

3. Refund Eligibility

Refund requests will be reviewed on a case-by-case basis according to this policy and applicable consumer protection laws.

A refund may be considered if:

  • You receive a damaged or defective item.

  • You receive an incorrect item.

  • Your order cannot be fulfilled by us.

  • Another circumstance qualifies for a refund under applicable law or an agreed resolution.

Items that have been used, damaged after delivery, or returned without prior authorization may not qualify for a voluntary return, subject to your statutory rights.

4. Non-Returnable Items

Where permitted by applicable law, certain items may not be eligible for a change-of-mind return, including:

  • Jewellery that has been used or worn.

  • Items damaged through improper handling or misuse after delivery.

  • Personalized or customized jewellery.

  • Items specifically identified as final sale or non-returnable before purchase.

These exclusions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at thejewellerywaly@gmail.com.

We will try to accommodate cancellation requests before an order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may apply.

6. Refund Processing

Once your refund request has been approved, we will notify you by email.

Refunds will generally be issued to the original payment method where possible. Processing times may vary depending on your payment provider or bank.

For cash-on-delivery orders, we may contact you to arrange an appropriate refund method and verify the necessary details.

Any refund timing will depend on the circumstances, payment method, and applicable legal requirements.

7. Return Shipping Costs

If an item is damaged, defective, or incorrectly supplied, JewelleryWaly.com will review the circumstances and communicate the appropriate return-shipping arrangements in accordance with applicable law.

For other approved returns, return-shipping costs may be the customer's responsibility unless otherwise stated or required by law.

Please contact us before returning any item to receive instructions.

8. Late or Missing Refunds

If your approved refund has not arrived:

  1. Check your bank account or payment provider.

  2. Contact your card issuer or bank, if applicable.

  3. Allow for any processing time communicated by your payment provider.

  4. If the refund is still missing, contact us for assistance.

9. How to Request a Return or Refund

To request a return, exchange, or refund, please email us with the following information:

  • Email: thejewellerywaly@gmail.com

  • Subject: Return or Refund Request

  • Your full name.

  • Your order number.

  • The reason for your request.

  • Photographs or other supporting evidence, where relevant.

Please wait for our response and return instructions before shipping any item back.

10. Policy Updates

JewelleryWaly.com reserves the right to update this policy from time to time. Changes will be published on this page with an updated revision date.

Any changes will be subject to applicable laws and will not remove rights that customers are legally entitled to retain.

11. Contact Us

If you have questions about this Refund & Return Policy, please contact us:

Store: JewelleryWaly.com

Website: https://jewellerywaly.com/

Email: thejewellerywaly@gmail.com

We appreciate your trust in JewelleryWaly.com and will do our best to assist you with your concerns.

Thank you for shopping with JewelleryWaly.com.